Haven - Learn

🎯

Test yourself: the Scam Spotter challenge

8 real-world messages, 60 seconds. Great to play with the people you protect.

🎯 Fire drill

Practice on a simulated scam. Builds your resilience score over time.

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resilience

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🛡️ The one rule that stops most scams:
Real organizations never demand secrecy, gift cards, or instant payment. When in doubt, hang up and call back on a number you find yourself.

The 5 warning signs

⏰

Urgency

"Act now", "your account will be closed", "you'll be arrested." Pressure to act before you can think.

🏛️

Authority

Claims to be the IRS, your bank, the police, Microsoft, or Amazon - to scare or impress you.

🤫

Secrecy

"Don't tell your family or the bank." Real institutions never ask you to keep things secret.

💳

Unusual payment

Gift cards, crypto, wire transfers, or reading codes aloud. Always a scam - no exceptions.

🔑

Asks for secrets

Your password, PIN, one-time code, SSN, or remote access to your computer.

Common scams targeting older adults

👵 The "grandchild in trouble" call

"Grandma, it's me - I'm in jail/hospital. Please wire money and don't tell mom or dad."

✓ Hang up and call your grandchild directly on their real number.

🔑 Set a family safe word in Settings. If a caller can't say it, it's not your family - even if the voice sounds exactly right. Scammers can now clone voices from a few seconds of audio.

🏛️ Government impersonation (IRS / Social Security)

"Your Social Security number is suspended. Confirm it now or face arrest."

✓ Government agencies write letters - they don't call to demand payment. Hang up.

💻 Tech-support pop-up

"Your computer is infected! Call us and allow remote access to fix it."

✓ Close the window. Never let a stranger control your computer.

📦 Fake delivery / toll text

"Your package is held - pay a small fee at this link." (a look-alike website)

✓ Don't tap the link. Check directly with the real carrier's app or website.

💸 "I sent you money by mistake"

"I accidentally sent you $750 on Zelle - please send it back."

✓ Don't send anything. Contact your bank; the original "payment" is usually fake.

If something feels off

Stop. Scammers rely on rushing you. Hang up or don't reply. Check with a trusted family member. Call back the company using the number on your card, your bill, or their official website - never the number the caller gave you. There's no shame in being targeted; it happens to millions of people. Haven is here to help.