Terms of Service

Effective 2 July 2026. Written in plain language on purpose.

1. Agreeing to these terms

By creating an account or using Haven (the web app, Android app, API, browser extension, or messaging integrations), you agree to these terms and to the Privacy Policy. If you do not agree, do not use Haven.

2. What Haven is, and what it is not

• Haven screens messages, calls, and images for likely scams and warns you in plain language. It is an assistive safety tool.
• Haven cannot guarantee 100% accuracy. It may miss some scams and may occasionally flag a safe message. You keep responsibility for your own decisions, especially before sending money, sharing codes, or clicking links.
• Haven is not financial, legal, or medical advice, and it is not an emergency service. If someone is in immediate danger or a crime is in progress, contact your local authorities.

3. Consent to screen someone else

Most people set Haven up for a parent or grandparent. You must have that person's (or their legal guardian's) informed agreement before screening their messages and calls. You are responsible for complying with the laws that apply to you, including any that govern recording or monitoring communications where you live.

4. Your account

• Keep your password and API key secret. Actions taken with your credentials are treated as yours.
• Give accurate information, and keep your caregiver contact details current so alerts reach you.
• You can delete your account at any time in Settings, which permanently removes your data as described in the Privacy Policy.

5. Acceptable use

You agree not to:

• screen a person's communications without their consent, or use Haven to stalk, harass, or surveil anyone;
• use the honeypot or reporting features to target innocent people;
• probe, overload, or interfere with the service, evade rate limits, or attempt to extract other users' data or the network's raw signals;
• use Haven for anything unlawful.

We may suspend or close accounts that break these rules.

6. The service may change

Haven is under active development. Features may change, be added, or be removed, and the service may occasionally be unavailable. We will try to avoid breaking things you rely on, but we do not promise uninterrupted service.

7. No warranty and limits of liability

Haven is provided "as is", without warranties of any kind, express or implied. To the maximum extent permitted by law, Haven and its operator are not liable for losses arising from use of the service, including losses caused by a scam that Haven did not catch, a safe message it flagged, a missed or delayed alert, or service downtime. Where liability cannot be excluded, it is limited to the amount you paid for the service (Haven is currently free, so that amount is zero).

8. Ending things

You can stop using Haven and delete your account at any time. We may suspend or terminate accounts that violate these terms or create risk for other users, and we will tell you why unless the law prevents it.

9. Changes to these terms

If these terms change materially, we will update this page with a new effective date. Continuing to use Haven after a change means you accept the new terms.

10. Contact

Questions about these terms: alerts@havenguardian.me.